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Acces ip camera cloud4/7/2023 ![]() Rule out wireless base station encryption as the issue by disabling security and verify the IPC cam can connect.If the IPC camera is unable to establish a wireless link, please check to make sure the wireless base station is not programmed to hide the SSID broadcast.Try a different disc drive or computer if possible.You can download the setup utility from our FTP site here. Download digital copy of the setup CD if something is wrong with the CD copy.Running setup wizard is necessary to get the camera registered with cloud service. Software is only compatible with Windows computers.Unable to register IPC camera to cloud service, software will not run:.Possible compatibility issue between IPC and server, please try different server if possible.Make sure NAS/NFS server is running the latest build (version).Make sure firmware on the IPC camera us up to date.If the NAS/NFS server has a firewall enabled, please disable to make sure it is not the blocking/stopping the read/write traffic.Make sure the directory has read/write permission. If NAS/NFS status show the connection is Online, please check the directory permission.Verify the NAS/NFS status for the directory and make sure the connection has not Failed.Problems recording video to NAS/NFS share:.You can also get email support by completing the "Support Request Form" here. Support is available Monday through Friday from 8AM to 5PM PT 80 option 5. ![]() Contact Zyxel Technical support for additional support.Press and hold down the RESET button on the IPC camera for 10-15 seconds to delete any configuration on the camera that may be causing the issue.If the IPC camera is not showing up on the router DHCP client list please try rebooting the router.If the ZyXEL eaZyWizard cannot detect the device, try disabling the computer's firewall to make sure it is not blocking the eaZyWizard scan.Make sure the camera is powered ON and connected to the network using an Ethernet cable.Unable to retrieve IPC camera IP address using setup software or router DHCP client list:. ![]()
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